Question 1

What areas do you cover around Milton Keynes?

Accepted Answer

We provide services throughout Milton Keynes and surrounding areas including Bletchley, Newport Pagnell, Wolverton, Shenley Brook End, Loughton, Stony Stratford, and all MK postcodes (MK1-MK19). We also cover nearby towns within a 25km radius of Milton Keynes.

Question 2

Do you offer free quotes and estimates?

Accepted Answer

Yes, we provide completely free, no-obligation quotes for all our services. We can often provide estimates over the phone for standard installations, or arrange a free site visit for more complex requirements.

Question 3

Are you fully insured and qualified?

Accepted Answer

Absolutely. MK Aerials is fully insured with public liability coverage up to £2 million. Our technicians are CAI+ registered and have extensive experience in aerial and CCTV installation across Milton Keynes.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfers, and all major credit/debit cards. Payment is typically due upon completion of work, and we provide detailed invoices for all services.

Question 5

Do you provide warranties on your work?

Accepted Answer

Yes, we offer a 12-month warranty on all installation work and a 5-year warranty on new aerial systems. CCTV installations come with a 2-year warranty covering both equipment and installation.

Question 6

How long does a TV aerial installation take?

Accepted Answer

Most standard TV aerial installations take 2-4 hours to complete. This includes mounting the aerial, running cables, and testing signal quality. Complex installations or multiple room setups may take longer.

Question 7

Can you install aerials in bad weather?

Accepted Answer

For safety reasons, we don't install aerials during heavy rain, snow, or high winds. We'll reschedule appointments if weather conditions are unsafe and notify you as soon as possible.

Question 8

Will I need a new aerial for Freeview HD channels?

Accepted Answer

Most modern aerials installed in the last 10 years will receive Freeview HD channels. However, older aerials may need upgrading. We can test your current setup and advise if an upgrade is necessary.

Question 9

How do I know if my aerial needs repairing or replacing?

Accepted Answer

Common signs include poor picture quality, missing channels, pixelated images, or complete signal loss. We can diagnose the issue and recommend whether repair or replacement is more cost-effective.

Question 10

Can you install aerials on all types of roofs?

Accepted Answer

We can install aerials on most roof types including tile, slate, flat roofs, and chimneys. We'll assess your property and recommend the best mounting solution for your specific roof type and local conditions.

Question 11

Do I need planning permission for CCTV cameras?

Accepted Answer

Generally, no planning permission is needed for domestic CCTV, but you must comply with privacy laws. Cameras shouldn't overlook neighboring properties or public areas beyond your boundary. We advise on legal positioning during installation.

Question 12

Can I view my CCTV cameras remotely?

Accepted Answer

Yes, we install modern CCTV systems that allow remote viewing via smartphone apps or web browsers. You can monitor your property from anywhere with an internet connection.

Question 13

How long do CCTV recordings last?

Accepted Answer

Recording duration depends on storage capacity and camera settings. Typically, systems store 2-4 weeks of footage. We can configure systems for longer storage periods if required.

Question 14

Are wireless CCTV cameras reliable?

Accepted Answer

Modern wireless CCTV cameras are very reliable when properly installed with strong WiFi signals. We assess your WiFi coverage and may recommend WiFi extenders or wired cameras for optimal performance.

Question 15

What happens if my CCTV system develops a fault?

Accepted Answer

We provide ongoing support and maintenance for all CCTV installations. Most issues can be resolved remotely, but we'll visit your property if hardware replacement or on-site repairs are needed.

Question 16

What's the difference between Sky and Freesat?

Accepted Answer

Sky is a subscription service offering premium channels and sports, while Freesat provides free-to-air channels without monthly fees. Both require a satellite dish, but Sky needs a subscription box while Freesat uses a one-time purchase receiver.

Question 17

Can you install European satellite channels?

Accepted Answer

Yes, we can install larger dishes (typically 80cm-1.2m) to receive European satellite channels. The dish size required depends on your location in Milton Keynes and which specific channels you want to receive.

Question 18

How often do satellite dishes need maintenance?

Accepted Answer

Satellite dishes are generally low-maintenance, but we recommend annual checks for alignment, cable condition, and weatherproofing. After severe weather, it's worth checking for any obvious damage or misalignment.

Question 19

Can I have both Sky and Freesat on one dish?

Accepted Answer

Yes, with a twin or quad LNB, one dish can serve multiple receivers. This allows you to have Sky in one room and Freesat in another, or multiple Sky boxes throughout your property.

Question 20

How much does a TV aerial installation cost?

Accepted Answer

Standard TV aerial installations typically range from £150-£300 depending on complexity, aerial type, and cable runs required. We provide detailed quotes before starting any work, with no hidden charges.

Question 21

Are there any call-out charges?

Accepted Answer

We don't charge call-out fees for quotes or estimates. If you proceed with the work, there are no additional charges. If you decide not to proceed after a site visit, there's no charge for the visit.

Question 22

How quickly can you schedule an appointment?

Accepted Answer

We typically offer appointments within 2-3 days for standard installations. Emergency repairs can often be scheduled same-day or next-day depending on availability and weather conditions.

Question 23

Do you offer discounts for multiple services?

Accepted Answer

Yes, we offer competitive package deals when combining services like aerial installation with CCTV or multiple room setups. Contact us for a comprehensive quote covering all your requirements.

Question 24

What if I need to reschedule my appointment?

Accepted Answer

We understand plans change. Please give us at least 24 hours notice to reschedule appointments. We'll work with you to find a convenient alternative time that suits your schedule.

MK Aerials

Frequently Asked Questions

Still Have Questions?

Call Us

Get Quote

Quick Response

Service Areas